West Virginia Attorney General Patrick Morrisey announced the top consumer complaints received in 2020 from Boone, Lincoln, Logan, McDowell, Mercer, Mingo and Wyoming counties.
The list is assembled from written consumer complaints filed with the Consumer Protection Division. The tally does not include phone calls from consumers who did not follow up with a written complaint. It also does not include reports of scams. The 2020 top complaint categories for Southern West Virginia were:
1. Internet services
2. Cable TV
3. Used vehicle repairs
4. General sales
5. Telephone services
6. Major appliances
8. Cell phone devices and services
9. Home repairs
Communications complaints remained the top consumer concern statewide for a second consecutive year, accounting for more than a fifth of all complaints filed. Automotive and motor vehicle issues also remained steady at second statewide, followed by general sales complaints.